Privacy Policy
Last Updated: [31/01/2025]
Welcome to PupsVela (pupsvela.com). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.
By using PupsVela, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our services.
1. Information We Collect
We collect various types of information to enhance your experience and provide better services.
1.1. Personal Information
When you use our website, we may collect the following personal details:
✔ Name
✔ Email address
✔ Phone number
✔ Billing and shipping address
✔ Payment details (processed securely through third-party payment gateways)
✔ Account login credentials (if you create an account)
1.2. Non-Personal Information
We also collect non-identifiable data, such as:
✔ IP address
✔ Browser type and version
✔ Device information (mobile/desktop, operating system)
✔ Website usage behavior (e.g., pages visited, time spent on pages)
✔ Cookies and tracking technologies (explained below)
1.3. Payment Information
We do not store or process your payment information directly. All payments are securely processed via third-party payment gateways such as PayPal, Stripe, or credit card processors, which comply with PCI-DSS security standards.
2. How We Use Your Information
We use your information for the following purposes:
✔ To process and fulfill orders (including payments, shipping, and order confirmation).
✔ To improve our website experience (analyzing user behavior and preferences).
✔ To provide customer support (responding to inquiries, complaints, and requests).
✔ To send promotional emails and updates (if you opt-in).
✔ To ensure website security and prevent fraud.
✔ To comply with legal obligations.
We will never sell or rent your personal information to third parties.
3. Cookies & Tracking Technologies
3.1. What Are Cookies?
Cookies are small text files stored on your device that help us improve website functionality and enhance your experience.
3.2. Types of Cookies We Use
✔ Essential Cookies – Required for website operation (e.g., login, cart functionality).
✔ Analytics Cookies – Help us understand user behavior through tools like Google Analytics.
✔ Marketing Cookies – Used for targeted advertising and retargeting campaigns.
✔ Preference Cookies – Store your preferences (e.g., language, region).
3.3. How to Manage Cookies
You can modify your browser settings to block or delete cookies. However, disabling essential cookies may affect website functionality.
4. Third-Party Services & Data Sharing
We may share your information with trusted third parties for the following reasons:
✔ Payment processing – Secure third-party gateways like PayPal, Stripe.
✔ Shipping carriers – To deliver your orders efficiently.
✔ Marketing & analytics tools – Google Analytics, Facebook Pixel, etc.
✔ Legal compliance – When required by law enforcement authorities.
We never sell your personal data to advertisers or marketers.
5. Data Security & Protection
We take data security seriously and implement the following measures:
✔ SSL encryption – Secure data transmission.
✔ Firewall & intrusion detection – Protects against cyber threats.
✔ Regular security audits – Ensuring compliance with international standards.
✔ Restricted access – Only authorized personnel can access sensitive information.
Despite our security efforts, no online transaction is 100% secure, so please use strong passwords and protect your account credentials.
6. Your Rights & Choices
6.1. GDPR Compliance (For EU Users)
If you are in the European Union, you have the right to:
✔ Access your personal data and request a copy.
✔ Correct inaccurate or outdated information.
✔ Request deletion of your data (“Right to be forgotten”).
✔ Restrict or object to data processing.
✔ Withdraw consent for marketing communications.
6.2. CCPA Compliance (For California Users)
If you are a California resident, you have the right to:
✔ Know what personal data we collect.
✔ Request data deletion.
✔ Opt-out of data selling (which we do not engage in).
6.3. Opting Out of Marketing Emails
If you no longer wish to receive promotional emails, click the “unsubscribe” link in any email or contact us directly.
7. Retention of Data
✔ We keep your personal data for as long as necessary to fulfill legal, contractual, or business obligations.
✔ Once your data is no longer needed, we securely delete or anonymize it.
8. Children’s Privacy
✔ Our website is not intended for children under 13 years old.
✔ We do not knowingly collect personal data from minors.
✔ If we discover that a child has provided personal information, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If changes are made:
✔ We will post the updated policy on this page.
✔ Significant changes will be communicated via email or website notification.
✔ Your continued use of our website signifies acceptance of any updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us:
📍 Business Address:
PupsVela
182 High Street North,
East Ham, London, E6 2JA
United Kingdom
📞 Phone: +44 78 7896 8965
📧 Email: pupsvela@hotmail.com
Thank you for trusting PupsVela – Your Pet’s Best Friend! 🐾
