Contact Us

Get in touch

Contact Us
We’re Here to Help – Get in Touch with PupsVela!
At PupsVela, we are passionate about providing the best pet products and valuable pet-related content, from grooming tips to heartwarming pet stories. Whether you have a question about your order, need assistance with a product, or just want to share your pet’s story with us, we’d love to hear from you!
How to Reach Us
We are available to assist you via email, phone, and social media. Choose the method that suits you best!
📞 Call or WhatsApp Us
Need immediate assistance? Give us a call or send us a WhatsApp message.
📱 Phone: +44 78 7896 8965
Our support team is available:
🕒 Monday – Friday: 9:00 AM – 6:00 PM (GMT)
📧 Email Support
For inquiries regarding orders, returns, refunds, or general questions, reach out to us via email.
✉️ Email: pupsvela@hotmail.com

e aim to respond to all emails within 24-48 hours.
📍 Visit Our Office
Although we primarily operate online, you can send us correspondence at our business address:
🏢 PupsVela
182 High Street North, E6 2JA
East Ham, London,
United Kingdom

Frequently Asked Questions (FAQ)
Before reaching out, check our FAQ section for quick answers to common questions about:
✅ Shipping & Delivery – When will my order arrive?
✅ Returns & Refunds – How can I return an item?
✅ Product Information – Are your products suitable for my pet?